Return Policy
Last Updated: October 15, 2026
Thank you for shopping with Qelzorvyna.
We want you to feel confident when purchasing from qelzorvyna.com. This Return Policy explains when a product may qualify for a return, refund, replacement, or other resolution.
Please review the terms below before submitting a request.
1. Return Eligibility
You may request a return within 30 days of delivery, subject to the conditions described in this policy.
To qualify for a standard return, the product should generally be:
- Unused
- Unworn, where applicable
- Unwashed
- Unaltered
- In substantially the same condition in which it was received
- Returned with original accessories and components
- Returned in the original packaging where reasonably possible
Proof of purchase or an order number may be required.
2. How to Request a Return
Before sending any product back, please contact:
Include:
- Full name
- Order number
- Email address used at checkout
- Product you wish to return
- Reason for the request
- Photos where relevant
Our customer service team will review the request and provide the applicable return instructions.
Please do not send merchandise back before receiving authorization.
3. Return Authorization Is Required
All returns must be approved by our customer service team before shipment.
An authorized return may include specific instructions regarding:
- Return destination
- Packaging
- Shipping method
- Supporting documentation
- Return identification
Products sent without authorization may experience delays or may not be processed correctly.
4. Damaged Products
If your item arrives damaged, contact us as soon as reasonably possible.
Please provide:
- Order number
- Clear photo of the entire product
- Close-up photo of the damaged area
- Photos of the outer packaging
- Shipping-label photo where relevant
Please retain the product and packaging until our review is complete.
If the claim is approved, we may provide an appropriate resolution such as:
- Replacement
- Refund
- Partial refund
- Another reasonable remedy
depending on the circumstances.
5. Defective Products
If a product appears to have a manufacturing defect, please contact customer service with supporting photos or video where appropriate.
A defect generally refers to a problem that materially affects the product's expected function or condition.
Reasonable differences in color, texture, finish, dimensions, or manufacturing appearance are not necessarily considered defects.
6. Incorrect Items
If you receive a product that materially differs from your confirmed order, please contact:
Include:
- Order number
- Photo of the item received
- Product originally ordered
- Packaging photo where relevant
We will review the issue and provide the appropriate next steps.
7. Missing Items or Components
Some orders may be divided into multiple shipments.
Before reporting an item as missing, please check:
- All tracking numbers
- Shipping confirmation emails
- Packaging materials
- Whether another shipment remains in transit
If the product or a required component is still missing, contact us with your order information.
8. Change-of-Mind Returns
Eligible unused products may be returned within the applicable return period if you simply change your mind, subject to this policy.
The customer may be responsible for applicable return shipping costs unless:
- The item arrived damaged
- The item was defective
- The wrong product was sent
- Applicable law requires otherwise
Original shipping charges may be non-refundable where permitted by law.
9. Non-Returnable Products
Certain products may not qualify for standard returns.
These may include:
- Used personal-care or hygiene-related items
- Products damaged through misuse
- Products altered after delivery
- Customized or personalized products
- Gift cards
- Products identified as final sale
- Items returned without required components
- Products returned outside the applicable return period
Additional exclusions may be stated on the relevant product page.
10. Hygiene-Related Products
For health and hygiene reasons, certain bathroom, beauty, vanity, or personal-use products may not be eligible for return once opened or used.
This restriction does not prevent you from contacting us if the product arrived:
- Damaged
- Defective
- Incorrect
11. Product Dimensions
Customers are responsible for reviewing available measurements before purchasing.
This is particularly important for products intended for:
- Drawers
- Cabinets
- Countertops
- Shelves
- Bathroom areas
- Kitchens
- Storage spaces
- Walls
A product not fitting a specific space because measurements were not reviewed does not automatically mean the item is defective.
12. Color and Appearance
We make reasonable efforts to represent products accurately.
However, slight differences may occur because of:
- Lighting
- Photography
- Screen calibration
- Material characteristics
- Manufacturing batches
- Natural variation
Minor appearance differences that do not materially affect ordinary use generally do not qualify as defects.
13. Natural Material Variation
Certain decorative or household products may include natural-style surfaces or materials.
Reasonable variation may occur in:
- Grain
- Shade
- Texture
- Pattern
- Finish
These characteristics may be part of the product's normal appearance.
14. Incorrect Use or Installation
Products damaged because of improper:
- Installation
- Assembly
- Surface preparation
- Cleaning
- Storage
- Use
may not qualify for return as defective.
Please follow the applicable instructions and intended use of the product.
15. Wall-Mounted and Adhesive Products
Performance of wall-mounted or adhesive products can depend on:
- Surface type
- Surface cleanliness
- Humidity
- Wall texture
- Installation method
- Weight applied
Failure resulting from unsuitable surfaces or incorrect installation is generally not considered a manufacturing defect.
16. Condition of Approved Returns
Where a physical return is required, please return the product with applicable:
- Accessories
- Components
- Hardware
- Manuals
- Inserts
- Original packaging
Missing parts or additional damage may affect refund eligibility.
17. Return Shipping
Responsibility for return shipping depends on the reason for the return.
For eligible change-of-mind returns, customers may be responsible for return shipping costs.
For an approved claim involving a damaged, defective, or incorrect item, we will provide the appropriate instructions.
Please do not independently arrange a return before contacting us.
18. Original Shipping Fees
Where permitted by applicable law, original shipping fees may not be refundable once shipping services have been provided.
Exceptions may apply where:
- The product was incorrect
- The product was damaged or defective
- We are otherwise legally required to refund the shipping cost
19. Refund Processing
Once an approved return has been received and reviewed, we will notify you of the outcome.
If a refund is approved, it will generally be issued to the original payment method.
The time required for the refund to appear may depend on your:
- Bank
- Card issuer
- Payment processor
- Financial institution
External processing times are outside our direct control.
20. Partial Refunds
If only part of an order is affected by an approved issue, any refund may apply only to the affected product.
A partial refund may also be considered where appropriate and agreed with the customer.
21. Replacements
In certain cases, we may offer a replacement instead of a refund.
Replacement availability depends on stock.
If the same product or variation is unavailable, another reasonable resolution may be offered.
22. Exchanges
If you would like a different color, size, or variation, please contact us first.
Traditional direct exchanges may not always be available.
Depending on the situation, you may need to return the eligible item and place a new order.
23. Promotional and Discounted Products
Unless a promotion specifically states otherwise, discounted products remain subject to this Return Policy.
However, products clearly marked Final Sale may not qualify for change-of-mind returns except where required by law or where the product arrives damaged, defective, or incorrect.
24. Free Gifts
Complimentary products provided as part of a promotion may be subject to the terms of the applicable offer.
If a qualifying purchase is returned, eligibility for a free gift may also be affected where permitted by law.
25. Order Cancellation
If you wish to cancel an order, contact us as quickly as possible:
Orders may begin processing shortly after purchase.
We will make reasonable efforts to assist, but cancellation cannot be guaranteed once fulfillment has begun.
26. Order Changes
If you need to correct:
- Shipping details
- Product variation
- Quantity
- Contact information
please contact us promptly.
Once an order has entered processing or shipment, changes may no longer be possible.
27. Incorrect Shipping Addresses
Customers are responsible for providing complete and accurate shipping information.
A package returned because of an incorrect or incomplete customer-provided address does not automatically qualify for free reshipment.
Additional shipping charges may apply where appropriate.
28. Refused or Unclaimed Deliveries
If a delivery is refused or not collected within the carrier's holding period, the parcel may be returned.
Any refund or reshipment will depend on:
- Condition of the returned product
- Shipping costs incurred
- Applicable carrier charges
- Relevant consumer law
29. Packages Marked Delivered
If carrier tracking shows your package as delivered but you cannot locate it, please first check:
- Mailbox
- Porch
- Parcel locker
- Reception
- Mailroom
- Building staff
- Household members
- Neighbors
You may also contact the delivery carrier for further information.
If the package remains missing, contact us with your order and tracking information.
30. Unauthorized Returns
Products sent without authorization may not be correctly identified or processed.
Please always contact:
before sending merchandise back.
31. Company Address Is Not Automatically a Return Address
The company address listed below is provided for:
- Business identification
- Legal correspondence
- General company information
It is not automatically the merchandise return address.
If your return is approved, our support team will provide the appropriate return destination.
Please do not send products to the company address unless specifically instructed to do so.
32. Fraudulent or Abusive Claims
We reserve the right to review return or refund requests that reasonably appear to involve:
- Fraud
- Manipulated evidence
- Intentional product damage
- False information
- Repeated policy abuse
- Unauthorized payment activity
A claim may be declined where there is reasonable evidence of abuse, subject to applicable law.
33. Chargebacks and Payment Disputes
If you experience a problem with an order, we encourage you to contact us before opening a payment dispute.
This gives our team an opportunity to review the issue and attempt to provide an appropriate resolution.
Nothing in this section limits rights available through your payment provider or applicable law.
34. Consumer Rights
Nothing in this Return Policy is intended to remove, restrict, or reduce consumer rights that cannot legally be waived.
Where mandatory consumer law provides additional protections, those rights will continue to apply.
35. Changes to This Return Policy
We may update this Return Policy from time to time to reflect changes in:
- Store operations
- Products
- Shipping procedures
- Customer service practices
- Legal requirements
The current version will be published on qelzorvyna.com with an updated revision date.
Contact Us About a Return
For questions concerning:
- Return eligibility
- Damaged products
- Defective items
- Incorrect products
- Missing components
- Refunds
- Replacements
please contact:
Store Name:
Qelzorvyna
Website:
qelzorvyna.com
Email:
support@qelzorvyna.com
Phone:
+1 (572) 231-8956
Company:
Bodennet Hongkong Limited
Company Address:
UNIT 1411, 14/FLOOR
COSCO TOWER
183 QUEEN'S ROAD CENTRAL
SHEUNG WAN
HONG KONG
Return Address Notice
The business address above is not automatically the return destination for merchandise.
For an approved return, please follow the return instructions provided by our customer service team.
Qelzorvyna — Thoughtful Details for Better Everyday Living.