Terms Of Purchase
Last Updated: October 15, 2026
These Terms of Purchase (“Purchase Terms”) apply to all orders placed through qelzorvyna.com.
The Qelzorvyna online store is operated by Bodennet Hongkong Limited (“Qelzorvyna,” “we,” “us,” or “our”).
By submitting an order through our website, you confirm that you have reviewed and agreed to these Purchase Terms together with our applicable:
- Terms of Use
- Shipping Policy
- Return Policy
- Privacy Policy
Please read these terms carefully before completing your purchase.
1. Placing an Order
When you submit an order through qelzorvyna.com, you are offering to purchase the selected products under the terms displayed during checkout.
Submitting an order does not automatically mean that the order has been finally accepted.
Orders may be reviewed for:
- Payment authorization
- Product availability
- Address accuracy
- Fraud prevention
- Pricing accuracy
- Other legitimate fulfillment requirements
Where permitted by law, we may decline or cancel an order if a valid issue is identified.
2. Order Confirmation
After successfully completing checkout, you should receive an order confirmation at the email address provided during purchase.
The confirmation may include:
- Order number
- Products ordered
- Selected variations
- Quantities
- Shipping information
- Billing information
- Amount paid
Please review the confirmation carefully.
If you notice an error, contact:
as soon as possible.
3. Order Acceptance
An automated order confirmation does not necessarily mean that all verification and fulfillment checks have been completed.
An order may remain subject to:
- Payment approval
- Stock confirmation
- Security screening
- Address verification
- Fraud-prevention review
Where permitted by applicable law, an order may be canceled before shipment if one of these checks cannot be completed satisfactorily.
4. Product Availability
All products and variations displayed on qelzorvyna.com are subject to availability.
We cannot guarantee that every:
- Color
- Size
- Style
- Configuration
- Quantity
will remain available at all times.
If an item becomes unavailable after your purchase, we may:
- Contact you regarding alternatives
- Remove the unavailable item from the order
- Refund the affected item
- Cancel the affected portion of the order
Any applicable refund will generally be issued to the original payment method.
5. Product Information
We make reasonable efforts to provide accurate product information.
Product listings may include:
- Features
- Dimensions
- Colors
- Styles
- Intended uses
- Available variations
- Package contents
Customers are responsible for reviewing the applicable product information before completing a purchase.
6. Product Images
Product photographs are intended to provide a reasonable representation of the item.
Actual appearance may vary slightly because of:
- Lighting
- Photography
- Screen settings
- Manufacturing batches
- Material texture
- Natural variation
- Product configuration
Minor differences in color, finish, or appearance do not automatically mean that a product is defective.
7. Product Measurements
Where measurements are provided, small variations may occur due to manual measurement or normal manufacturing tolerances.
Customers should review measurements carefully when purchasing products intended for specific spaces such as:
- Drawers
- Cabinets
- Shelves
- Bathroom areas
- Kitchen counters
- Storage spaces
- Walls
8. Prices
Prices are displayed in the currency shown on qelzorvyna.com or during checkout.
Product prices may change from time to time.
Unless otherwise required by law, the price applicable to an order is generally the price shown when the purchase is submitted.
9. Pricing Errors
We make reasonable efforts to ensure that prices are accurate, but occasional errors may occur.
If a significant pricing error is identified after an order has been placed, we may contact you before fulfillment.
Where permitted by law, we may:
- Cancel the affected item
- Offer the correct price
- Provide another appropriate solution
If an affected order is canceled after payment has been collected, the applicable amount will be refunded.
10. Taxes and Other Charges
Applicable taxes or similar charges may be calculated during checkout where required.
International purchases may also be subject to:
- Customs duties
- Import taxes
- VAT
- Brokerage fees
- Local handling charges
Unless specifically stated otherwise during checkout, such charges are generally the responsibility of the recipient.
11. Promotions and Discount Codes
Promotional offers may be subject to specific conditions.
These may include:
- Expiration dates
- Minimum purchase values
- Eligible products
- Quantity requirements
- Customer eligibility
- Usage limits
Unless expressly stated otherwise, promotional codes may not be combined.
12. Promotional Price Changes
If a product goes on sale after your order is placed, the later promotion does not automatically apply retroactively.
Likewise, a promotion that ends after you complete your purchase does not automatically create an entitlement to an additional discount.
Any price-adjustment program, if offered, will be subject to its own stated terms.
13. Payment
Available payment methods are displayed during checkout.
By submitting payment information, you confirm that:
- You are authorized to use the selected payment method
- The information provided is accurate
- You authorize the applicable charge
Payments may be processed by third-party payment providers.
14. Payment Authorization
Certain payment methods may place a temporary authorization or pending charge before the transaction is finally settled.
The timing of payment processing depends on your:
- Bank
- Card issuer
- Payment provider
Qelzorvyna does not control processing delays imposed by financial institutions.
15. Failed or Declined Payments
If payment cannot be authorized, your order may not be completed.
Payment may fail for reasons including:
- Incorrect billing information
- Insufficient funds
- Bank restrictions
- Security verification
- Card limitations
If you believe a valid payment has been declined, please contact your payment provider or financial institution.
16. Fraud Prevention and Security Review
Some orders may require additional review for security purposes.
We may request information reasonably necessary to verify:
- Identity
- Billing information
- Shipping details
- Payment authorization
Orders may be temporarily delayed while this review is completed.
Where permitted by law, suspicious, unverifiable, or fraudulent transactions may be canceled.
17. Purchase Limits
We may apply reasonable purchase limits to certain:
- Products
- Promotions
- Orders
- Customer accounts
These restrictions may be used for:
- Stock management
- Promotional fairness
- Fraud prevention
- Unauthorized resale prevention
18. Order Changes
If you wish to request a change to an order, please contact us as quickly as possible.
Possible changes may include:
- Product variation
- Quantity
- Color
- Shipping details
- Contact information
We will make reasonable efforts to assist before fulfillment begins.
Changes cannot be guaranteed once processing has started.
19. Order Cancellation
To request cancellation, contact:
as soon as possible.
Orders may move into fulfillment shortly after purchase.
Cancellation cannot be guaranteed once processing or shipment has begun.
If the order has already shipped, the applicable Return Policy will govern any further request.
20. Shipping
Orders are shipped according to our Shipping Policy.
Shipping availability, delivery estimates, tracking information, shipping charges, and destination restrictions may vary.
Please review the Shipping Policy before completing your purchase.
21. Delivery Estimates
Any delivery period displayed on qelzorvyna.com, at checkout, or through tracking services is generally an estimate unless expressly stated otherwise.
Delivery may be affected by:
- Carrier delays
- Weather
- Customs processing
- Public holidays
- Transportation disruptions
- Local delivery conditions
- Incorrect shipping information
Qelzorvyna does not guarantee carrier-controlled delivery dates.
22. Shipping Address Responsibility
Customers are responsible for providing complete and accurate delivery information.
Please review:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal code
- Country
- Phone number
Incorrect or incomplete information may result in delays, failed delivery, or returned shipments.
23. Address Corrections
If you discover an address error after placing an order, please contact us immediately.
We may be able to correct the information before fulfillment begins.
Once an order has shipped, changes may no longer be possible.
Additional shipping costs may apply if reshipment is required because of customer-provided address errors.
24. Multiple Shipments
An order may occasionally be divided into multiple packages.
This may occur because:
- Products are fulfilled from different locations
- Items require separate packaging
- Products become available at different times
Separate shipments may:
- Have different tracking numbers
- Use different carriers
- Arrive on different dates
25. International Orders
International purchases may be subject to local requirements and charges.
These may include:
- Customs duties
- Import taxes
- VAT
- Brokerage charges
- Handling fees
Unless checkout specifically states otherwise, these charges are generally the responsibility of the recipient.
26. Customs Delays
Customs processing is controlled by local authorities.
International orders may experience additional delivery time while undergoing:
- Inspection
- Documentation review
- Duty assessment
- Import clearance
Qelzorvyna cannot guarantee the duration of customs processing.
27. Refused Deliveries
If a customer refuses a shipment without prior authorization, the parcel may be returned.
A refused delivery does not automatically qualify for a full refund.
Where permitted by law, any eligible refund may be adjusted for applicable:
- Original shipping costs
- Return transportation costs
- Customs fees
- Handling expenses
28. Unclaimed Packages
If a shipment is held for pickup and is not collected within the carrier's specified period, it may be returned.
Additional shipping charges may apply if the customer requests reshipment.
29. Packages Marked Delivered
If tracking shows a parcel as delivered but you cannot locate it, please first check:
- Mailbox
- Porch
- Parcel locker
- Reception desk
- Mailroom
- Other safe delivery areas
You should also check with:
- Household members
- Neighbors
- Building staff
- The delivery carrier
If the parcel remains missing, contact us with your order number and tracking details.
30. Returns
Returns are governed by our Return Policy.
Eligible return requests must comply with the applicable:
- Return period
- Product-condition requirements
- Authorization process
- Product-specific restrictions
Please contact customer support before sending merchandise back.
31. Return Authorization
Do not return products without first receiving applicable return instructions from Qelzorvyna.
An approved return may require:
- A specific return address
- Supporting documentation
- Appropriate packaging
- Return identification information
Unauthorized returns may not be processed correctly.
32. Change-of-Mind Returns
Where permitted under our Return Policy, certain unused products may qualify for return if the customer changes their mind.
Applicable return shipping costs may be the customer's responsibility unless otherwise required by law.
33. Damaged Products
If a product arrives damaged, please contact us promptly.
We may request:
- Order number
- Product photos
- Packaging photos
- Shipping-label photo
- Description of the issue
Please retain the product and packaging until the request has been reviewed.
34. Defective Products
If an item appears to have a manufacturing defect, we may request supporting photos or video to evaluate the issue.
Normal variations in:
- Color
- Texture
- Finish
- Dimensions
- Natural patterns
do not necessarily constitute defects.
35. Incorrect Items
If you receive an item that does not materially match your confirmed order, please contact customer support with:
- Order number
- Photo of the item received
- Details of the product originally ordered
We will review the request and provide the appropriate next steps.
36. Missing Items or Components
Before reporting an item as missing, please confirm whether your order has multiple tracking numbers or separate shipments.
If an item or required component is still missing, contact:
with your order details.
37. Refunds
Approved refunds will generally be issued to the original payment method.
Once the refund has been submitted, the time required for funds to appear depends on the customer's:
- Bank
- Card issuer
- Payment provider
External processing times are outside our control.
38. Partial Refunds
Where only part of an order is affected by an approved issue, a refund may apply only to the affected product or portion of the transaction.
A partial refund may also be offered where appropriate and agreed upon as a reasonable resolution.
39. Replacements
Depending on the circumstances and product availability, we may provide a replacement instead of a refund.
If the same product or variation is unavailable, we may offer another suitable resolution.
40. Exchanges
Direct exchanges may not always be available.
If you wish to obtain a different:
- Color
- Size
- Style
- Variation
you may need to return the eligible product according to our Return Policy and place a new order.
41. Non-Returnable Items
Certain products may be excluded from standard returns where permitted by law.
These may include:
- Used hygiene-related products
- Personalized or customized products
- Gift cards
- Products marked final sale
- Products damaged through misuse
- Items returned outside the applicable return period
Additional product-specific restrictions may be displayed on the relevant product page.
42. Product Use and Care
Customers are responsible for using products in accordance with:
- Their intended purpose
- Applicable installation instructions
- Care guidance
- Safety information
Damage resulting from misuse, incorrect installation, unsuitable surfaces, improper cleaning, or unauthorized modification may not qualify as a product defect.
43. Wall-Mounted and Adhesive Products
Performance of wall-mounted or adhesive items may depend on:
- Surface type
- Surface cleanliness
- Moisture
- Wall texture
- Installation technique
- Weight applied
Customers should follow applicable installation instructions carefully.
44. Natural Material and Appearance Variation
Certain home products may display reasonable differences in:
- Grain
- Shade
- Texture
- Pattern
- Finish
Such differences may be normal characteristics and do not automatically indicate a defect.
45. Company Address and Returns
The company address listed in these Purchase Terms is provided for business identification and general correspondence purposes.
It is not automatically a merchandise return address.
If a physical return is approved, our support team will provide the correct return destination.
Please do not send merchandise to the company address unless specifically instructed.
46. Unauthorized Resale
Unless otherwise expressly agreed, products sold through qelzorvyna.com are intended primarily for end customers.
We may review unusually large or repetitive purchases that reasonably appear intended for unauthorized resale.
47. Errors and Corrections
We reserve the right to correct reasonable errors relating to:
- Product descriptions
- Pricing
- Images
- Promotions
- Inventory
- Website content
If an error materially affects an existing order, we will take reasonable steps to provide an appropriate solution.
48. Customer Communications
By placing an order, you agree that we may contact you when reasonably necessary concerning:
- Order confirmation
- Payment verification
- Shipping
- Delivery
- Returns
- Refunds
- Customer support
Marketing communications are handled separately in accordance with applicable privacy and consent requirements.
49. Privacy
Personal information associated with your purchase is handled according to our Privacy Policy.
Information may be processed for purposes including:
- Order fulfillment
- Payment processing
- Shipping
- Customer support
- Fraud prevention
Please review our Privacy Policy for further information.
50. Third-Party Services
We may use third-party providers to assist with:
- Payment processing
- Shopify store infrastructure
- Order fulfillment
- Shipping
- Fraud prevention
- Customer communications
These providers may process information required to perform their services.
51. Events Beyond Our Control
We are not responsible for delays or failures resulting from circumstances reasonably outside our control, including:
- Natural disasters
- Severe weather
- Carrier interruptions
- Customs actions
- Government restrictions
- Transportation strikes
- Public-health emergencies
- Infrastructure failures
We will provide reasonable assistance where possible.
52. Limitation of Liability
To the maximum extent permitted by applicable law, Qelzorvyna and Bodennet Hongkong Limited will not be liable for indirect, incidental, special, or consequential losses arising solely from a purchase or use of a product.
Nothing in these Purchase Terms excludes liability that cannot legally be excluded.
53. Consumer Rights
Nothing in these Purchase Terms is intended to exclude, restrict, or reduce statutory consumer rights that cannot legally be waived.
Where mandatory consumer law provides greater protection, those rights will continue to apply.
54. Fraudulent Claims
We may review claims that reasonably appear to involve:
- False information
- Manipulated evidence
- Intentional product damage
- Repeated policy abuse
- Unauthorized payment activity
- Fraud
Where permitted by law, fraudulent claims may be declined.
55. Chargebacks and Payment Disputes
If you experience a problem with an order, we encourage you to contact us first so that we have an opportunity to investigate and assist.
This does not limit any rights available through:
- Your payment provider
- Your financial institution
- Applicable consumer law
56. Governing Law
Unless mandatory consumer law requires otherwise, these Purchase Terms are governed by the laws of Hong Kong.
Any mandatory consumer rights available in your place of residence remain unaffected where applicable.
57. Dispute Resolution
If a dispute arises concerning a purchase, please contact us first at:
We will make reasonable efforts to review the matter and provide assistance.
Nothing in this section prevents either party from exercising legal rights that cannot be limited by agreement.
58. Severability
If any provision of these Purchase Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
59. Changes to These Purchase Terms
We may revise these Purchase Terms from time to time to reflect changes in:
- Store operations
- Payment practices
- Shipping procedures
- Return procedures
- Website functionality
- Legal requirements
The latest version will be published on qelzorvyna.com with an updated revision date.
The terms applicable to a purchase will generally be those in effect when the order is placed, subject to mandatory law.
Contact Information
For questions concerning orders, purchases, payments, shipping, returns, refunds, or these Terms of Purchase, please contact:
Store Name:
Qelzorvyna
Website:
qelzorvyna.com
Email:
support@qelzorvyna.com
Phone:
+1 (572) 231-8956
Company:
Bodennet Hongkong Limited
Company Address:
UNIT 1411, 14/FLOOR
COSCO TOWER
183 QUEEN'S ROAD CENTRAL
SHEUNG WAN
HONG KONG
Return Address Notice
The business address above is not automatically the merchandise return address.
If a return is approved, please follow the return instructions provided by our customer service team before shipping any product.
Qelzorvyna — Thoughtful Details for Better Everyday Living.